Whozoo tips #25 - I am not happy with current commercial agent and wish to dis-instruct them, what do I do?

Published: 27/01/2024

If you are not satisfied with your current commercial estate agent and wish to dis-instruct them, it's important to follow proper procedures to avoid potential issues. Here are steps you can take to dis-instruct or terminate your agreement with the current agent:

Review Your Agreement:
•Carefully review the terms and conditions of the agency agreement you have with the current commercial estate agent. Pay attention to any clauses related to termination, notice periods, and conditions for ending the agreement.

Notice Period:

•Determine the notice period specified in the agreement. Most agency agreements include a notice period during which you must inform the agent of your intention to terminate the agreement. Comply with the notice requirements to avoid any contractual issues.

Communicate in Writing:
•Provide written notice to the agent expressing your decision to terminate the agreement. Clearly state your reasons for ending the relationship. Send the notice via email or a formal letter, and keep a copy for your records.

Be Professional:

•Maintain a professional and courteous tone in your communication. Clearly express your concerns without resorting to confrontational language. This can help preserve a positive relationship and minimize potential conflicts.

Discuss Concerns:
•If you are comfortable doing so, consider discussing your concerns with the agent before formally terminating the agreement. They may be open to addressing your issues, and it could lead to a resolution without the need for termination.

Follow Legal Procedures:
•Adhere to the legal procedures outlined in the agency agreement. Failure to follow the specified termination process could result in contractual obligations or potential legal consequences. If you are uncertain about the terms, seek legal advice.

Provide Feedback:

•Consider providing constructive feedback to the agent about your experience. This can help them understand the reasons for your decision and potentially improve their services for future clients.

Engage Another Agent:
•If you plan to engage another commercial estate agent, ensure that the termination of the current agreement is completed before entering into a new agreement. Overlapping agreements could lead to disputes or confusion.

Seek Legal Advice:
•If you encounter difficulties or disputes during the termination process, consider seeking legal advice. A solicitor can review the terms of the agreement and guide you on the best course of action based on your specific situation.

Document the Termination:
•Keep a record of all communications related to the termination. This includes the written notice, any responses from the agent, and any other relevant documentation. Documentation can be valuable in case of future disputes.

By following these steps and adhering to the terms outlined in your agency agreement, you can dis-instruct your current commercial estate agent in a manner that is legally sound and professional. If you have concerns or uncertainties, seeking legal advice is advisable to ensure that you are acting within the bounds of the agreement.